Senior Infrastructure Engineer

PURPOSE OF POSITION

To maintain operational stability, reduce third-party reliance, and ensure strategic control over our core infrastructure.

1. Reduced Reliance on 3rd Parties:

Our increased dependency on external providers for high-level infrastructure support introduces risks, including longer resolution times, higher costs, and a loss of internal knowledge. Rehiring in-house allows us to retain critical expertise and mitigate vendor lock-in.

2. Improved Reliability and Responsiveness:

A dedicated third-line Engineer will provide faster incident resolution and root-cause analysis, minimising downtime and service disruption. This is particularly important for our globally distributed operations and time-sensitive systems.

3. Knowledge Retention and Internal Capability Building:

An in-house expert contributes to documentation, mentors junior staff, and strengthens our internal IT maturity and resilience.

4. Continuity – Succession planning

MAJOR RESPONSIBILITIES

The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Role specific responsibilities

• Comfortable operating in 24/7 environments with production-level responsibilities and high uptime expectations.
• Focusing on Azure, Azure VMs, network and Wi-Fi management.
• Willingness and ability to contribute to a shared on-call rotation.
• Provide support and mentor 1st line.
• "Can Do" attitude
• Minimum 2/3 days on-site in Burnley, other days remote

Health, Safety & Environment

• You have a duty to take care of your own health and safety and that of others who may be affected by your actions at work.
• You will carry out assigned tasks and duties in a safe manner, in accordance with instructions, and comply with all Health, Safety & Environmental rules, policies, procedures, regulations and codes of practice.