IT Technician, EMEAA

This role can be based at either our Burnley or India Facility. 

Role Specific Requirements:

• Working with the global team provide IT support across our user base
• Build and deploy user workstations, installing applications and utilities
• Investigate, diagnose and resolve issues relating to hardware, software and connected devices
• Create and manage 365 user accounts, allocating appropriate licencing and configuring mailboxes
• Provide local, onsite support and remote support to our global user base
• Support the mobile telephony estate, ordering and configuring devices, enrolling devices in MDM providing end user guidance
• Troubleshooting connectivity issues – LAN, WAN, WIFI etc
• Manage service desk tickets efficiently and effectively, adhering to SLAs

Analytical Thinking and Problem Solving:

Day to day tasks are usually solvable through a formulaic process of elimination or by following an existing process, such as:

• VPN Connectivity
• Hardware troubleshooting
• Virus infection
• Password resets
• Internet connectivity
• Physical equipment damage
• Hardware setup
• User configuration

Work Experience Desirable:

Previous experience in the following;

• Microsoft Windows desktop operating systems
• Microsoft Active Directory
• Microsoft Office suite
• Android mobile devices
• Apple mobile devices
• Basic PC\Notebook hardware support
• Antivirus technology and procedures

Skills & Knowledge Required:

• Associates Degree\HND in a related discipline or relevant experience in a similar role
• Problem solving using logical and systematic approaches
• Good customer service